To be eligible for assistance, you must:

  • Be a Colorado Springs Utilities customer
  • Have a past due balance
  • Experience an emergency situation
  • Between Nov. 1 and April 30, all eligible customers must apply for Low-income Energy Assistance Program (LEAP) assistance. If you qualify for LEAP assistance, you must be approved before requesting additional assistance from Project COPE. If LEAP assistance is no longer available, or you do not qualify for LEAP, you may apply for Project COPE assistance.
  • Meet with one of our partner agencies.

Eligible customers may receive Project COPE once every 12 months.

For a referral to a Project COPE agency, call Pikes Peak United Way 2-1-1.


Tuesday walk-ins 9 a.m. to noon.

Serves households in El Paso County.

To be eligible, clients must bring:

  • state ID
  • verification of income from any source
  • LEAP letter (during LEAP availability)


Thursday afternoons by appointment only; appointments available by phone only Thursdays 10 to 10:30 a.m.

Serves all Colorado Springs Utilities customer households in El Paso County.

List of required documents provided when appointment is confirmed.


Screening appointments are available Monday 4 to 7 p.m., Wednesday 9 a.m. to noon, and Thursday 9 a.m. to noon and 1 to 4 p.m.

Utilities assistance is available for anyone living in El Paso County. To access our other services, you must live in one of the following zip codes: 80907, 80908, 80909, 80915, 80917, 80918, 80919, 80920, 80921, 80922, 80923, 80924, 80927, 80938, 80951 and 80851

4360 Montebello Dr. #300, Colorado Springs, 80918


Monday 10 a.m. to 2 p.m.

Serves households in El Paso County.

Required documents include:

  • valid photo ID for person applying
  • current utility bill and disconnect notice
  • proof of all household income
  • proof of emergency situation


By appointment only – Monday through Friday 9 a.m. to 4 p.m.

Serves military, veterans and their families.

Required paperwork includes:

  • Verification of military connection (DD214, Military ID, Dependent ID or VA ID)
  • Photo ID (driver’s license or state ID card)
  • proof of income
  • bank statements
  • current utility bill or disconnect notice
  • proof of residence
  • verification of emergency circumstances

Visit web site for more details.


Monday through Friday 8 a.m. to 4:30 p.m. Call for an appointment.

Serves El Paso County.


By appointment only Monday through Friday.

Serves all zip codes.

Documents to bring:

  • Valid picture ID
  • disconnect or utility bill
  • proof of all household income
  • proof of recent rent or mortgage payment


By appointment only – Monday through Friday 9 a.m. to 4 p.m.

Serves Colorado Springs citizens 60 years or older.

Required paperwork includes: photo ID for person applying, social security cards for all household members, proof of income, disconnect notice and proof of emergency situation


By appointment only Monday through Friday 8 a.m. to 5 p.m.

Serves individuals, families and children living in El Paso County with HIV/AIDS.


Monday through Thursday 9:30 a.m. to 12:30 p.m. and Thursday 4:30 to 6 p.m.

Serves households on the west side of I-25 between Air Force Academy to the north, El Paso County line to the west, and South Academy Blvd. and its westward extension to the south.