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To be eligible for Project COPE assistance, you must:

  • Be a Colorado Springs Utilities customer.

  • Have a past due balance.

  • Experience an emergency situation.

  • Between Nov. 1 and April 30, all eligible customers must apply for Low-income Energy Assistance Program (LEAP) assistance. If you qualify for LEAP assistance, you must be approved before requesting additional assistance from Project COPE. If LEAP assistance is no longer available, or you do not qualify for LEAP, you may apply for Project COPE assistance.

  • Meet with one of our partner agencies.

Eligible customers may receive Project COPE assistance once per year.


For a referral to a Project COPE agency, call Pikes Peak United Way 2-1-1.

You may also apply through one of the following agencies. Please check area served prior to contacting an organization.

New Life Church
  • 594-6602
  • Monday 10 a.m. to 2 p.m.
  • Serves households in El Paso County
  • Call to receive a list of required documents
REACH Pikes Peak
  • 358-8396
  • Monday through Friday 8 a.m. to 4:30 p.m.
  • Serves El Paso County
  • Call for an appointment
Mercy's Gate
  • 277-7470
  • Screening appointments are available Monday from 4 to 7 p.m., Wednesday from 9 a.m. to noon, and Thursday from 9 a.m. to noon and 1 to 4 p.m.
  • Utilities assistance is available for anyone living in El Paso County. To access our other services, you must live in one of the following zip codes: 80907, 80908, 80909, 80915, 80917, 80918, 80919, 80920, 80921, 80922, 80923, 80924, 80927, 80938, 80951 and 80851
  • 4360 Montebello Dr. #300, Colorado Springs, 80918.
  • Web:
Catholic Charities
  • 578-1222
  • Tuesday walk-ins 9 to 11 a.m., and walk-ins and Wednesday appointments 9 to 1 p.m.
  • Serves households in El Paso County
Ecumenical Social Ministries
  • 636-1916
  • Monday through Friday 9 to 10:45 a.m. and 12:30 to 2 p.m. By appointment only.
  • Serves the following zip codes: 80901, 80903, 80905 (east of I-25), 80906 (east of I-25), 80907 (east of I-25), 80909, 80910, 80914, 80916, 80926
  • Required documents include photo ID for person applying, social security cards for all household members, proof of income and disconnect notice.
Westside CARES
  • 389-0759
  • Mondays to Thursdays 9:30 a.m. to noon and Thursdays between 4:30 to 6 p.m.
  • Serves households on the west side of I-25 between Air Force Academy to the north, El Paso County line to the west, and South Academy Blvd. and its westward extension to the south.
Holy Cross Lutheran Church
  • 596-4387
  • Thursday afternoons by appointment only; appointments available by phone only Thursdays, 10 to 10:30 a.m.
  • Serves all Colorado Springs Utilities customer households in El Paso County
  • List of required documents provided when appointment is confirmed
Peak Military Care Network
  • 577-7417
  • Monday through Friday, 9 a.m. to 4 p.m.
  • Serves military, veterans and their families
  • Call for an appointment
The Salvation Army
  • 636-3891
  • Monday through Friday afternoons by appointment only
  • Serves all zip codes
  • Documents to bring: Valid picture ID, disconnect or utility bill, proof of all household income, and proof of recent rent or mortgage payment
Southern Colorado AIDS Project (SCAP)
  • 578-9092
  • Monday through Friday 8 a.m. to 5 p.m. by appointment only
  • Serves individuals, families and children living in El Paso County with HIV/AIDS
Silver Key Senior Services
  • 884-2350
  • Monday through Friday 9 a.m. to 4 p.m., appointment required
  • Serves Colorado Springs citizens 60 years or older
  • Required paperwork includes photo ID for person applying, social security cards for all household members, proof of income, disconnect notice and proof of emergency situation.

Other assistance resources

Low-income Energy Assistance Program (LEAP)
• Assistance with utilities payments

Home Efficiency Assistance Program (HEAP)
• Assistance with energy-efficiency home improvements

Pikes Peak United Way
• Referrals for assistance with rent, mortgage, prescriptions, medical services, food, clothing, shelter, senior services and family support
• Pikes Peak United Way 2-1-1 serves El Paso, Teller, Chaffee, Cheyenne, Lincoln
  and Park counties