To be eligible for assistance, you must:

  • Be a Colorado Springs Utilities customer.
  • Have a past due balance.
  • Experience an emergency situation.
  • Between Nov. 1 and April 30, all eligible customers must apply for Low-income Energy Assistance Program (LEAP) assistance. If you qualify for LEAP assistance, you must be approved before requesting additional assistance from Project COPE. If LEAP assistance is no longer available, or you do not qualify for LEAP, you may apply for Project COPE assistance.
  • Meet with one of our partner agencies.

Eligible customers may receive Project COPE once every 12 months.
For a referral to a Project COPE agency, call Pikes Peak United Way 2-1-1.

1602 S. Murray Blvd.

By appointment only
Thursday 8 to 11 a.m. and 1 to 5 p.m.
Friday 9 a.m. to noon and 1 to 5 p.m.

To make appointment, please email Carlos Buendia and Mariana Maruqez-Farmer with the subject line: COPE Application Appointment.

You may also call and leave a message with your name and number. Please state you are calling for a COPE appointment.

*Habla Español*


14 W. Bijou St.
Monday through Friday by appointment only.
Serves households in El Paso County that have services with Colorado Springs Utilities.

Required documentation:

  • State ID.
  • Verification of income from any source for everyone living in household.
  • LEAP letter (during LEAP availability).
  • Disconnect notice or bill.


917 E. Moreno
Wednesday walk-ins 9 a.m. to 2 p.m.


By appointment only – Monday through Friday 9 a.m. to 4 p.m.
Serves military, veterans and their families. (Veteran must live in the household and be responsible for the utilities bill.) Required paperwork includes:

  • Verification of military connection (DD214, Military ID, Dependent ID or VA ID).
  • Photo ID (driver’s license or state ID card).
  • Proof of income.
  • Current utility bill or disconnect notice.
  • Verification of emergency circumstances.

Visit web site for more details.


4360 Montebello Dr. #300

Due to COVID-19 restrictions, all direct service appointments, including assistance with past due Colorado Springs Utilities bills, are scheduled through the website.

  • Mondays – 4 to 7 p.m.
  • Wednesdays – 9 a.m. to noon
  • Thursdays – 9 a.m. to noon and 1 p.m. to 4 p.m.
  • Fridays – 4 p.m. to 7 p.m. (food pantry access only).

Mercy’s Gate services are available to all individuals and families living throughout El Paso County.
To learn more about our community-based direct services, please visit


Monday through Thursday 10 a.m. to 2 p.m.
Serves households in El Paso County.
Required documents include:

  • Completed New Life Church COPE Colorado Springs Utilities Assistance Application
  • Photo ID (driver’s license or state ID card).
  • Current utility bill or disconnect notice.


Project COPE – Tuesdays & Thursdays 9 a.m. to 4 p.m.
Pantry – Monday, Wednesday & Friday 11 a.m. to 3 p.m. (Pantry services may be accessed 2x/month.)
Serves all zip codes.
Documents to bring:

  • Valid picture ID.
  • Disconnect or utility bill.
  • Proof of all household income.
  • Proof of recent rent or mortgage payment.


Call Monday through Friday 8 a.m. to 5 p.m. Appointments preferred.
Serves Colorado Springs senior citizens.
Required paperwork includes:

  • Photo ID for person applying.
  • Proof of income for all household members.
  • Disconnect notice.
  • Current bill.
  • Proof of emergency situation.


By appointment only Monday through Friday 8 a.m. to 5 p.m.
Serves individuals, families and children living in El Paso County with HIV/AIDS.


Monday through Thursday 9:30 a.m. to 12:30 p.m.
Serves households on the west side of I-25 between Air Force Academy to the north, El Paso County line to the west, and South Academy Blvd. and its westward extension to the south.